Terms and Conditions
Changes to Event
The organiser of the Event and/or the Venue reserves the right to make alterations to the published Event programme where reasonably necessary.
We will provide a refund of 50% of the amount paid by customer(s) for tickets to an event if something from the list below is confirmed:
- Confirmed Covid-19 infection resulting in the Ticket Holder(s) inability to attend the Event if the Event has not been Cancelled;
- Death of the Ticket Holder(s) or a Dependant;
- The Ticket Holder(s) have been ordered to self-isolate by a government department or a health service provider (evidence must be provided);
- The inability of the Ticket Holder(s) to attend an Event due to a government-mandated travel ban in your home region/country being implemented after you purchased the Ticket(s) preventing the Ticket Holder(s) attending the Venue.
Tickets cannot be refunded less than one month (4 weeks) before the Event.
Where an Event is cancelled or rescheduled (subject to below) by the Venue, due to circumstances beyond our control, you may claim a refund from us in accordance with this clause.
Personal arrangements including travel, accommodation or hospitality related to the event which have been arranged by the customer(s) are at your own risk. Liability for the cancellation or rescheduling of an event, or for material changes to an event, will be limited to the refund as set forth in Section “Refunds”.
Neither we nor the venue will be responsible for any loss, theft or damage of the customer(s) personal belongings, other than caused as a result of our negligence or that of the venue or the promoter or other breach of statutory duty.
Where an event is cancelled or rescheduled, within reasonable time we will notify the customer(s) using the details the customer(s) provided us with at the time of ordering. We do not guarantee that the customer(s) will be informed of such cancellation before the date of the Event. It is the Customer(s) responsibility to inform us of any change to the contact address, telephone number or email address the customer(s) provide us with at the time of ordering.